Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at customerservice@belle-boutique.nl . If your return is accepted, we will send you a return label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.

For all return questions you can always contact us at klantenservice@belle-boutique.nl .

Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the incorrect item so we can assess and resolve the problem.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishables (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Items purchased during the sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if sizing is incorrect.

Swap
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If the refund is approved, the amount will automatically be credited back to your original payment method. Please note that it may take some time for your bank or credit card company to process and process the refund.